Help center
Frequently Asked Questions
Quick answers about ordering, files, shipping and more. Can’t find what you need? Contact us.
Ordering
Is there a minimum order?
No. You can order from just one piece – and save with volume discounts when you order more.
How does volume pricing work?
The more pieces of a product you order, the lower the price per piece. Discounts are applied automatically in your cart based on the quantity.
How do I add my design?
On the product page, upload your logo, photo or artwork and place it on the live preview, or add your own text. See how to order for all steps.
Will I see a proof before printing?
It’s your choice. Our designers check every file before printing. If you’d like to see your design first, request a digital proof when you order – we start production once you approve it.
Can I change or cancel my order?
Yes, free of charge until production starts. Contact us as soon as possible – once your item is in production, we can no longer change or cancel it.
Do you offer custom sizes or bulk quotes?
Yes. For custom sizes, several designs or orders of 100+ pieces, please request a quote.
Files and design
Which file types do you accept?
PDF, PNG and JPG. Vector PDFs work best for logos and text; for photos, use the highest-quality JPG you have.
What resolution should my file have?
300 dpi at the final size for small products such as cards and stickers; 100–150 dpi for large formats such as flags and banners.
I don’t have a design. Can you help?
Yes – we can tidy up your file or create a design for you for a small surcharge. Contact us with your idea.
Can I use any image I find online?
Only if you own it or have permission to use it. We can’t print content that infringes copyrights or trademarks.
Production and shipping
How long does it take?
Production takes 2–5 business days, plus 4–8 business days for delivery. For events, please order early.
Do you ship to the US?
Yes. Delivery takes 4–8 business days after production, depending on which of our production centers makes your product. See our shipping & customs policy.
Will I have to pay customs or import duties?
Not for US orders – all US duties and import fees are covered by us, so nothing extra is charged at delivery.
How can I track my order?
When your parcel ships, we email you a tracking number.
Problems and returns
What if my order arrives damaged or misprinted?
Contact us within 14 days of delivery with your order number and photos. We will reprint it for free or refund you. Details in our refund & return policy.
Can I return a personalized item?
Because every item is made to order with your design, we can’t accept returns for change of mind – but we always fix misprints and damage.
Payment
Which payment methods can I use?
All available payment methods are shown securely at checkout.
Need 100+ pieces or a custom quote?
Send us your project and we’ll come back with a price and a file check.