Shipping policy
Last updated: October 23, 2026
Processing and production
Every order is made to order. Production usually takes 2–5 business days after your file has been checked and, if you requested one, your proof approved. Orders are produced at the most efficient production site and shipped from one of our international production centers in the USA, Canada, the United Kingdom, Germany, the Czech Republic and China – depending on the product.
Delivery times
Delivery typically takes 4–8 business days after production, depending on the production center that makes your product. Faster options, if available, are shown at checkout.
- All countries: 4–8 business days after production
- Products are made at the production center best suited to your product and destination, so items in one order may arrive in separate parcels.
If we cannot ship within the stated time, we will let you know promptly with a new estimated date and you may choose to accept the delay or cancel your order for a full refund.
Shipping costs
Shipping costs are calculated at checkout based on destination and order size.
Carriers and tracking
We ship with the major, established carriers in each country we serve. As soon as your order ships, you receive an email with a tracking number.
Customs, duties and taxes
United States: since the U.S. duty-free allowance for low-value parcels ("de minimis") was suspended, all imported parcels are subject to U.S. duties. All U.S. duties and import fees are covered by us – nothing extra is charged at delivery. U.S. sales tax is charged at checkout where applicable.
Outside the US: orders shipped from outside your country may be subject to import duties, taxes or customs fees, which are also covered by us – nothing extra is charged at delivery.
Delays, lost and damaged parcels
Carrier delays can occasionally happen and are outside our control – for event deadlines, please order early. If your parcel is lost or arrives damaged, contact us at hello@customabunch.com and we will send a replacement or refund you (see our Refund & Return Policy).
Address errors
Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because it was refused, we can reship it at your cost.