Frequently Asked Questions ("FAQ")

Yes, we provide free standard shipping on all orders for most markets. If you have some special requests to ship in countries or regions that are not covered by our free policies. Some handling and shipping fees may apply on a case-by-case basis. We suggest that you first try to place an order and see what the check-out page notifies. And if there's special request needed from us you can reach out to us.

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

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Legal Notice (Impressum)

Information according to § 5 DDG

Tonssen GmbH
Karl-Marx-Straße 182
15230 Frankfurt (Oder)
Germany

Represented by

Managing director(s): Jikun Li

Contact

Phone: +49 1556 6484970
Email: hello@customabunch.com

Commercial register

Register court: Amtsgericht Frankfurt (Oder)
Registration number: HRB 17707

VAT ID

VAT identification number according to § 27a UStG: DE341275225

Responsible for content according to § 18 (2) MStV

Jikun Li, address as above

Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Get in touch with us!