Frequently Asked Questions ("FAQ")

Yes, we provide free standard shipping on all orders for most markets. If you have some special requests to ship in countries or regions that are not covered by our free policies. Some handling and shipping fees may apply on a case-by-case basis. We suggest that you first try to place an order and see what the check-out page notifies. And if there's special request needed from us you can reach out to us.

If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.

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Shipping & Customs Policy

Processing and production

Every order is made to order. Production usually takes 2–5 business days after your file has been checked and, if you requested one, your proof approved. Orders are produced at the most efficient production site and shipped from one of our international production centers in the USA, Canada, the United Kingdom, Germany, the Czech Republic and China – depending on the product.

Delivery times

Delivery typically takes 4–8 business days after production, depending on the production center that makes your product. Faster options, if available, are shown at checkout.

  • United States: 4-10 Business days
  • Europe: 4-10 Business days.
  • Other countries: 5-15 business days.

If we cannot ship within the stated time, we will let you know promptly with a new estimated date and you may choose to accept the delay or cancel your order for a full refund.

Shipping costs

Shipping costs are calculated at checkout based on destination and order size.

Carriers and tracking

We ship with the major, established carriers in each country we serve. As soon as your order ships, you receive an email with a tracking number.

Customs, duties and taxes

United States: since the U.S. duty-free allowance for low-value parcels ("de minimis") was suspended, all imported parcels are subject to U.S. duties. All U.S. duties and import fees are covered by us – nothing extra is charged at delivery. U.S. sales tax is charged at checkout where applicable.

Outside the US: orders shipped from outside your country may be subject to import duties, taxes or customs fees, which are also covered by us – nothing extra is charged at delivery.

Delays, lost and damaged parcels

Carrier delays can occasionally happen and are outside our control – for event deadlines, please order early. If your parcel is lost or arrives damaged, contact us at hello@customabunch.com and we will send a replacement or refund you (see our Refund & Return Policy).

Address errors

Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because it was refused, we can reship it at your cost.

Get in touch with us!